Nicole has extensive experience in Victorian personal injury claims, including public liability, complex psychiatric, sensitive and historical abuse, federal workers’ compensation and occupier’s liability matters, as well as VWA recovery actions. She is known for taking a collaborative and pragmatic approach to claim resolution.

Nicole has worked as a plaintiff and defendant lawyer and in-house for a national insurer and a large, self-insured retailer. Her broad experience gives her a deep appreciation of corporate risks, regulatory obligations, and insights into effectively managing end-to-end liability insurance claims.

  • Managing sensitive and complex historical sexual abuse claims, which included providing comprehensive and timely claim service, supporting client needs and expectations, managing reputational risks, and being astute with decision-making in the context of constant media scrutiny following the Royal Commission.
  • Acting for a large, self-insured retailer and defending claims made in its supermarkets, distribution centres and other premises, which included conducting liability investigations, reviewing OHS procedures and policies and advising on safety, risk management and minimising future claims.
  • Defending public liability claims made against operators of small and large businesses, including supermarkets, property managers, security companies and cleaning companies.
  • Defending common law claims brought by injured workers and related recovery proceedings from the Victorian Workcover Authority.
  • Acting for Comcare and Licensees regarding workers’ entitlements for compensation under the Safety Rehabilitation and Compensation Act 1988.
  • Advising on complex indemnity and coverage issues.
Areas of Expertise
  • Legacy, Sensitive and Complex Claims
  • Personal Injury

Industry Representation
  • Retail and Labour hire
  • Manufacturing and Consumer Goods
  • Professions and Business Services
  • Workers Liability and Recovery

Professional Affiliations
  • Australian Insurance Law Association
  • Law Institute of Victoria