Artificial Intelligence is reshaping how insurers assess and manage risk, particularly as Large Language Models (LLMs) like ChatGPT become more widely used. While AI offers promising efficiencies, its application in complex claims environments remains limited.

Andrew Bott, Executive Loss Adjuster at Chubb Insurance and finalist in Wotton Kearney’s Turning Point 2024/25 Competition, explores this emerging landscape in his Turning Point 2024/25 paper, Evolution of Power and Energy Insurance Claims Handling in the Age of Artificial Intelligence. He was supported by Audrey Wong, Senior Associate at Wotton Kearney (Singapore), in this work.

Andrew’s paper examines how LLMs work, where they add value, and why full automation is unlikely in the power and energy sector. With claims that are often bespoke and data-limited, human oversight remains essential.

His paper also considers how AI is changing the risk profile of insureds, as reliance on LLMs introduces new operational risks and raises fresh challenges around cyber exclusions and policy wording.

As a finalist, Andrew was awarded $2,500 in travel vouchers to support his professional development.

Stay tuned for further updates, as we share these excellent papers and provide details for the next edition of Turning Point 2026.

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